For operators

Find it first. Fix it first.

Every community, every call, read the day it happens. You keep the detail and bring your client the fix.

Home/Austin

Operator viewOwner view

Calls read, 30 days

4,087

Score

Up 3

Flagged this week

Each with the numbers

Coaching suggestions

From this week's calls

Community	Calls today	Answer rate	Score	Change	Top flag
The Merrick	62	79%	74	6	Leasing office line down
Alder & Pine	41	88%	78	2	After-hours line quiet 21 days
Southline Lofts	48	61%	64	4	39% of calls unanswered
Harbor Court	29	92%	85	3	Forwarding to old line

One platform, three jobs.

Operations, marketing, and training, all working from the same calls.

Operations. Breaks, flagged the same day.

Marketing. Proof the spend reaches a person.

Training. Coaching from real calls.

Find it early. Walk in with the fix.

Every problem arrives with the numbers and a coaching suggestion, while there's time to act.

Know what to coach, and who.
Flair flags the gap the week it opens, with the agent's numbers and a suggested coaching focus from their own calls.
Walk in with solutions, not problems.
Show the owner the problem and the recovery in the same numbers, before they ever have to ask.
One standard, every community.
Every agent, human and AI, on the same rubric at every community. No blind spots, no surprises.

Reports/One standard

Last 30 days

Community	Contact	Qualified	Tour	Price	Follow-up
The Merrick	96%	85%	65%	71%	84%
Alder & Pine	96%	86%	74%	73%	87%
Southline Lofts	83%	68%	60%	53%	55%
Harbor Court	95%	89%	87%	82%	82%
Portfolio	93%	83%	71%	70%	78%

Same rubric at every community, for every agent, human and AI

Know what to coach, and who.
Flair flags the gap the week it opens, with the agent's numbers and a suggested coaching focus from their own calls.
Agents/Coaching suggestions
This week
- MBMarcus BellThe MerrickAnswered price questions48%vs team 82%6 calls to reviewSuggested: Give the price, then the special
- Leasing AIAIThe MerrickOffered a tour41%vs team 82%9 calls to reviewSuggested: Add a tour offer to the closing
- AWAndre WallaceSouthline LoftsFollowed up49%vs team 61%4 calls to reviewSuggested: Set a next step before every call ends
Walk in with solutions, not problems.
Show the owner the problem and the recovery in the same numbers, before they ever have to ask.
One standard, every community.
Every agent, human and AI, on the same rubric at every community. No blind spots, no surprises.

Bring your client the real picture. Without the agent detail.

Community-level numbers and a weekly read, ready to share.

Client viewAustin, last 30 daysNo agent detailShare with client

Calls read

4,087

Answer rate

79%

Score

Up 3 vs last month

Community	Calls read	Answer rate	Score	Change
The Merrick	1,284	79%	74	6
Alder & Pine	962	88%	78	2
Southline Lofts	1,107	61%	64	4
Harbor Court	734	92%	85	3

Weekly read: Austin

Flair, Mon 9:00 AM

63 unanswered calls at The Merrick
Southline Lofts score down 4 points
Harbor Court answered 92% of calls
Austin score up 3 points

“Now I can create phantom leads and provide a step by step on how my team is working with prospects.”

Matthew YoungermanGeneral Manager, Bozzuto

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