Agent Performance

Every agent. Human and AI. One scorecard.

Flair scores every agent on every call, on the same rubric, so you coach from what actually happened.

Agents/Scorecards

AustinLast 30 daysHuman and AI

Agent	Community	Contact	Qualified	Tour	Price	Follow-up	Score	Change
DRDana Reyes	The Merrick	96%	91%	92%	84%	88%	86	1
PSPriya Shah	The Merrick	94%	88%	88%	79%	81%	82	2
MBMarcus Bell	The Merrick	92%	78%	64%	48%	57%	71	7
Leasing AIAI	The Merrick	99%	83%	41%	72%	95%	66	4
JEJordan Ellis	Alder & Pine	95%	90%	86%	81%	77%	84	1
SMSofia Marin	Alder & Pine	91%	84%	80%	70%	74%	79	1
AWAndre Wallace	Southline Lofts	81%	66%	58%	52%	49%	62	6
KBKayla Brooks	Southline Lofts	86%	71%	63%	55%	61%	66	2
BOBen Okafor	Harbor Court	97%	92%	90%	86%	85%	88	1
Leasing AIAI	Alder & Pine	99%	85%	66%	70%	96%	74	2
GLGrace Lin	Harbor Court	93%	86%	84%	77%	79%	81	1

Coach from real calls, not roleplay.

Per-agent coaching from every conversation, without hours of manager review.

Coaching moments from real calls, the day they happen, for every agent on the team.

Where does each agent stand?
Each behavior against the rest of the team, so coaching starts with the gap that matters most.
Agents/Marcus Bell
Last 30 days
MBMarcus Bell196 calls, The MerrickIdentified by voice71
BehaviorMarcusRest of teamGap
- Requested contact info-3
- Qualified the prospect-12
- Offered a tour-26
- Answered price questionsCoach-34
- Followed up-28
Which calls should you coach on?
Flair cues up the moment worth a conversation while the agent still remembers the call.
Agents/Coaching/The Merrick
4 to review
MBMarcus Bell2:14 PMNo price givenat 1:58
Leasing AIAI2:31 PMTour not offeredat 3:05
Leasing AIAI1:52 PMMove-in date not askedat 0:40
MBMarcus BellYesterday, 4:12 PMTour not offeredat 2:47
Marcus Bell, Today, 2:14 PMAnswered price questions
1:49
1:49ProspectAnd what would the two bedroom run me?
1:58Marcus BellIt depends on the floor. Easier to just come by.No price given
2:06ProspectOkay. I'll look around a bit more.
Share clip with MarcusAdd note
Did the coaching land?
Watch the behavior move week over week after the conversation.

Every agent is recognized by voice, even on a shared line.

Calls/The Merrick/Today

No tagging needed

Main line, 2:14 PMShared by 3 people

MBMarcus BellIdentified by voice

Time	Line	Agent	Matched
2:31 PM	Main line	Leasing AIAI	Connected AI
2:14 PM	Main line	MBMarcus Bell	By voice
12:47 PM	Main line	DRDana Reyes	By voice
12:05 PM	Leasing office	PSPriya Shah	By voice

No setup.
No logins, extensions, or call tagging. Every call lands on the right scorecard.
No new app.
Your team keeps the phones and tools they use today.
No training.
Nothing to learn, and nothing to remember between calls.
No guessing on shared lines.
Three people on the main line? Each call still goes to the person who took it.

“Easy to digest information that helps train and develop my leasing teams with little effort.”

Matthew YoungermanGeneral Manager, Bozzuto

A sharper team, and the numbers to show your clients.