You decide what matters. Flair reads every call for it.
See what renters asked for, which leads got dropped, and how your team handled them, on every call, not a sample of four a year.
From every call to the answer you asked for.
- 1
You set the criteria.
Your scripts, your priorities, your questions.
- 2
Flair reads every call.
Every leasing conversation, the day it happens. Not a sample of four a year.
- 3
You get the behavior.
Who did what, on which calls, human and AI alike.
- 4
A monthly secret shop.
A fresh lead, every reply tracked: the reply that took three days, the one that never came.
Your priorities. Every conversation.
Flair reads what renters ask for and how your team handles it, on every call, human and AI.
The behaviors that move revenue. We track 50+.
Not activity. Behavior. On every interaction, human and AI.
Read every call. Who handled it, and what renters wanted.
Human and AI agents on one scorecard, and the demand underneath every conversation.
Agent performance, human and AI on one scorecard.
Renter demand, what they ask for and push back on.
Catch the breaks. The day they happen.
Flair flags what needs attention, so your team fixes it before it shows up as a slow month.
Alerts, the day something breaks.
Phone health, on every line and number.
Missed calls, and when they happen.
Fair housing risk, flagged in the operator view.
Share the read. Same data, two views.
Weekly reads keep the team sharp. Roll-ups give your clients the real picture.
Weekly reads, in Slack and email.
Owner roll-ups, for your clients.
Works with your stack.
Leasing infrastructure, alongside the tools your team already runs.
CRM
Flair sits next to your CRM, call tracking, and web tools, and reads the conversations they only record.
AI leasing agents
The QA layer over your AI. Scored on the same rubric as your people, so you see whether it performs.
Slack and email
The weekly read lands where your team already works. No new dashboard to check.
One read for every seat.
Operators keep the detail. Owners get the picture. Marketing sees the demand.
Operators, find and fix it first.
Owners and asset managers, see the real picture.
Marketing teams, see the demand reach the team.
Replace the shop you already pay for.
Same budget line. Working every day instead of four times a year.
| Capability |  | Quarterly secret shop |
|---|---|---|
| How much gets checked | Every interaction | 4 to 12 interactions a year |
| When you see results | The day it happens | 6+ weeks later |
| Who is on the call | Real leasing calls, not actors | Team knows they're being shopped |
From the operators using it.
“Now I can create phantom leads and provide a step by step on how my team is working with prospects. Easy to digest information that helps train and develop my leasing teams with little effort.”
Exceptional for Multifamily
“Flair has been an invaluable partner in helping us achieve various objectives, including lease-ups, increasing traffic, and maintaining occupancy levels. I appreciate Flair for their extensive industry knowledge, quick response times, and their willingness to offer advice beyond their core services.”
Every call. Your criteria. The day it happens.
See where leads are slipping, in time to protect the revenue.