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You’re Secret Shopping Quarterly.
What About the Other 361 Days?
Flair grades every call automatically.
The Problem With Traditional Secret Shops.
The problem keeps happening while you wait for results.
Your team knows when they're being tested. You're not seeing real behavior.
Violations can go on for weeks before anyone notices.
You're flying blind 361 days per year.
Flair Grades Every Call Automatically
You decide what matters. We track it.
"Did they mention our rooftop pool?"
"Are they following the new objection script?"
"Did they mention our income requirements?"
Your priorities. Your scripts.
Starting with Calls. Expanding to Everything.
CRM: “94% Engagement”
BI Dashboard: “Interaction Trends”
AI Vendor: “92% Satisfaction”
Did they actually qualify the lead?
Did they try to close or just say "let me know"?
Track The Behaviors That Actually Matter
Flair shows you behavior in every interaction - human AND AI. Not activity. You decide what to track.
Popular Behavioral Insights on calls (We Track 50+)
AI vs Human Performance
Compare your AI to your best human agents side-by-side. Is AI better at answering questions? Worse at creating urgency? See exactly where humans should step in.
Underqualified Prospects
How many leads are ACTUALLY unqualified (wrong income, wrong timeline) vs. just labeled that way? Works for AI too—see if your AI is qualifying properly.
Urgency & Tour Booking
Are they trying to schedule tours? Creating urgency? Or ending with "reach out if you have questions"? Compare AI vs human close rates.
Email and Text Behavior
How many leads are ACTUALLY unqualified (wrong income, wrong timeline) vs. just labeled that way? Works for AI too—see if your AI is qualifying properly.
+ 40 more insights you can customize
Before Flair
Test only 4-12 interactions a year
Results take 6+ weeks
Team knows they’re being shopped
After Flair
Grade EVERY interaction
Get results instantly
Track real leasing interactions, not actors
Your tools track activity. Flair tracks behavior.
Generic analytics = more dashboards you ignore
Flair = answers to your actual questions
Trusted by Leading Multifamily Organizations
“Thanks to Flair, I’m confident that our hard earned & expensive leads are followed up with by a human, ASAP.”
"With the visibility that we now have as a result of Flair, we are able to hold teams accountable."
“Flair has been an invaluable partner in helping us achieve various objectives, including lease-ups, increasing traffic, and maintaining occupancy levels.”
Stop waiting 45+ days for a basic report. See real behavior now.
You define what matters. We grade it automatically.